CANCELLATION / REFUND / COVID-19 POLICY

Effective January 6, 2026, LeagueApps will begin withholding 2% of the original transaction amount on all refunded credit/debit card payments. In addition, our organization is implementing a general 5–10% refund fee to cover administrative time, processing charges, and non-recoverable platform fees.

Our Refund Fee Structure
Standard Refunds (Participant-initiated, schedule conflicts, change of mind, etc.): A 5–10% refund fee will be deducted from the refund amount.
This includes the LeagueApps 2% retained fee plus our own administrative and processing costs.
Refunds Due to Organization Error: If the issue is our fault (incorrect billing, program cancellation, duplicate registration, etc.), we will absorb all fees — the family will receive a 100% refund.
Refunds Requested After 180 Days: Per LeagueApps policy, card refunds cannot be processed after 180 days.
In these cases, we may offer:
A site credit for future use, or
An offline refund (check, cash, Venmo, etc.)
No refund fee will apply to offline refunds.

 

*COVID-19 CANCELLATIONS- If there are tournament cancellations, or program cancelations, due to COVID-19 or other health or safety concerns, then a full or prorated refund will be made. Depending on when cancellations occur, Full refunds may be subject to a 10% administrative fee, as well as any fees that the program cannot recoup including: Jersey fees, or funds not returned to the program from the tournament sponsors. In the event that Jersey fees are collected, you will receive your jersey, and a discount code equal to the cost of the jersey for the next club season.

**Injuries - We strongly encourage injured players to stay as a part of the team throughout the season and honor their commitment to the program.  In the past we have had some injured players still show up for every event, help where they can, and travel with the team. This is the culture of a healthy program. With that being said, if a significant injury occurs that precludes a player from participating in any of the team events, we will accept a waiver request and in good faith address prorated refunds on a case by case basis.

 ***If a player is suspended or expelled from the club for violations of the Player Code of Conduct then no refund will be offered.

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